Last month’s blog post focused on the format of and benefits associated with Performance-Base Contracting. This time we will take a look at how this system differs from the other options out there, and why it yields better results.
One of the most common alternatives to PFS Performance-Base Contracting is the Task Matrix Service. The structure of this particular method comes down to a laundry list of tasks for someone to perform at a certain frequency – without observing any product of that effort. The end result is often not the priority to be considered as only the task to be done and the rate of its occurrence are monitored. This system can lead to friction between the client and the service provider, resulting in the blaming of the contractor.
The unnecessary conflict that arises in the Task Matrix Service could be avoided with a more specific approach to defining the desired result. Performance-Base Contracting addresses this by shifting their main focus to the end product – for example, a wastebasket should never be more than half-full at any given time. This can consistently ensure a clean, organized appearance at the facility without wasting time on something that doesn’t need to be adjusted – a result that can occur when making frequency the main goal. The end-product-focus both saves the client money and gives the contractor the freedom to go after more labor-intensive tasks. Additionally, the clients themselves could never make sure that each task was being done at every specific interval of time, as there would simply be too much to keep track of; instead, the client is able to walk in at any point and get a global impression of the environment to deem it acceptable.
In order to change from a Task Matrix Service to the Performance-Base Contracting method, one must allow all of the steps to be initiated - sixty-three in total. The diligence that goes into launching Performance-Base Contracting ensures that once established and functioning, there are no disagreements between parties or kinks to be worked out. If the full conversion is successful, the quality outcome will increase and the cost will decrease by at least twenty percent - well worth the changeover from one system to the other.
As mentioned last time, the Trilogy also contributes to the harmony involved in Performance-Base Contracting: by having a triangular relationship between the client, consultant, and service provider, information and technology can consistently travel between all parties involved, heading-off any conflicts that could arise. By incorporating the end-goal priority, the steps involved in setting up the system, and the Trilogy, Performance-Base Contracting is the more economic and efficient alternative to a Task Matrix Service.